TWO-YEARS WARRANTY

We guarantee your watch against malfunction and manufacturing defects for a period of two years with effect from its date of purchase. The hands, dial, and watch movement are the only components coved under the warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge. A return shipping and handling fee will apply to all warranty service (see Warranty application terms and conditions click Warranty_EN.pdf ).

The following are not covered by the product or service warranty:

-       Normal wear and tear (including case, crystal, strap)

-       Anomalies relating to lack of care, improper handling, accidents, abnormal use

-       work carried out on the watch by someone other than an TIMING WATCH Authorized Repair Centre

-       Water damage due to the failure to follow the recommended water-resistant service.

-       Indirect or consequential damage resulting from the defects, inaccuracy or inoperativeness of the watch

 

WATCH CARE AND PRECAUTIONS 

please click Care & Precaution_EN.pdf



INTERNATIONL AND HONG KONG CUSTOMERS ONLY

Should your watch require warranty or non-warranty service, please send the following items to the address below: 

TIMING WATCH (HK) LTD.

ATTN: REPAIRS DEPT.

4Q, PHASE 2, GOLDFIELD IND. BLDG., 144-150 TAI LIN PAI RD., KWAI CHUNG, HONG KONG

1)    Your watch ( with proper packaging)

2)    Completed Watch Repair Form

Click Timing Repair Form_International.pdf (INTERNATIONAL USE)/ Timing Repair Form_Hong Kong.pdf (HONG KONG USE) to download the Watch Repair Form

3)    Copy of proof of purchase or the completed warranty card for all warranty repairs 

4)   Your contact details (Name, address and contact number/email) 


CUSTOMERS IN CHINA ONLY

Should your watch require warranty or non-warranty service, please send the following items to the address below:

DONGGUAN  TIMING WATCH LIMITED

ATTN: REPAIRS DEPT.

CHANG JIANG TOU VILLAGE, BIG DRAGON PRECINCT, XIE GANG TOWN, DONG GUAN CITY, GUANG DONG PROVINCE, CHINA

1)    Your watch ( with proper packaging)

2)    Completed Watch Repair Form

(Click Timing Repair Form_China.pdf to download the Watch Repair Form)

3)    Copy of proof of purchase or the completed warranty for all warranty repairs

4)   Your contact details (Name, address and contact number/email) 


Point to Noted: 

1) For queries about the processing of a repair or a repair that you have already sent in, please contact our customer service centre on +852 24299481 (HK) or email enquiry@timingideas.com

2) The address above are for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. TIMING WATCH (HK) LTD does not responsible for packages lost or stolen in transit to us.

3) Please allow up to 2 to 4 weeks from the date we receive your package for your watch to go through the repair process.

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